Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information (name, email address, phone number)
• Service address and postal code
• Booking details and cleaning preferences
• Payment information (processed securely by our payment provider)
• Communication records (emails, chat transcripts)

2. How We Use Your Information

We use your information to:

• Provide and schedule cleaning services
• Process payments and send invoices
• Communicate with you about your account
• Improve our services and customer experience
• Send promotional communications (with your consent)

3. How We Protect Your Information

We implement industry-standard security measures to protect your personal information. Your data is encrypted in transit using SSL/TLS and stored securely. We restrict access to personal information to authorized employees who need it to perform their job duties.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.

5. Third-Party Sharing

We do not sell your personal information. We may share information with trusted service providers who assist us in operating our business (e.g., payment processing), but only to the extent necessary for them to perform their services.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications

7. Contact Us

For privacy inquiries, contact us at:

Email: info@cleaninstead.com

Phone: 604.497.1001

Address: Unit 105A - 14914 104 Ave., Surrey BC V3R 1M7